FAQ

DESIGN PROCESS

My design process is rooted in the belief that communication is key to success. I aim to build a relationship with each client so that I may better understand their unique needs. I begin by offering a free consultation so I may determine the goals of the project. After I have a clear idea of what a client is looking for and the scope of the project, I will prepare a creative brief, which includes the strategy, target audience, timeline, and cost. Once the client has signed off on this brief, I will create a few different options for them to choose from. Depending on the type of work, I may also include preliminary sketches. The client is then given the opportunity to provide feedback and request changes. Following any necessary revisions, designs are finalized and sent off for approval. Upon receipt of payment, I will provide a folder containing all completed designs in a variety of high quality formats and transmit it via e-mail or Dropbox. I will also keep a copy of the project on file for future updates and backup purposes.

LICENSING

The client is the sole owner of all work I create for them, including the copyright. I retain only the right to share work that is readily available to the public (meaning anything that has been publicly launched, unveiled, or sold) on my digital portfolio or social media. Certain components, such as some fonts and stock images, must be purchased by the client. Licensing for these components is not included in the cost of my services.

TURNAROUND TIME

The turnaround time of a project depends on how complicated it is. A branding project or website can typically be completed in about 3 weeks, whereas a social media post or piece of marketing collateral can often be done in only a few days. A specific timeline will be provided at the beginning of each project.

PRIVACY POLICY

Your privacy is important to me. It is my policy to respect your privacy and comply with any applicable laws and regulations regarding any personal information I may collect about you.

Information I Collect

Information I collect includes both information you knowingly and actively provide when using or participating in any of my services and promotions, and any information automatically sent by your devices in the course of accessing my products and services.

Personal Information

I may ask for personal information which may include one or more of the following:

Name

Social media profiles

Phone/mobile number

Legitimate Reasons for Processing Your Personal Information

I only collect and use your personal information when I have a legitimate reason for doing so. In which instance, I only collect personal information that is reasonably necessary to provide my services to you or keep internal administrative records.

Security of Your Personal Information

When I collect and process personal information, and while I retain this information, I will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

Policy Limits

My website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to This Policy

At my discretion, I may change my privacy policy to reflect updates to my business processes, current acceptable practices, or legislative or regulatory changes. If I decide to change this privacy policy, I will post the changes here at the same link by which you are accessing this privacy policy.

For any questions or concerns regarding your privacy, you may contact me at shelbygatesdesign@gmail.com.